Privacy Policy

Last updated: January 2024

Look, we get it - privacy policies can be a snooze-fest. But we're gonna keep this real and straightforward. Your trust matters to us, so here's the honest rundown of how we handle your info at Crystal Forge Quint.

What Info We Actually Collect

When you reach out to us or use our site, we might gather stuff like your name, email, phone number, and whatever details you share about your project. If you're browsing around, we'll also collect basic technical data - y'know, IP addresses, browser type, that kind of thing. Nothing sketchy, just standard website analytics to help us understand how folks use our site.

We've been doing this architecture thing for years now, and honestly, we only ask for what we actually need. If we're gonna design your dream space, we need to know how to get back to you, right?

How We Use Your Information

Pretty simple, really. We use your info to respond to your inquiries, send project updates, share our portfolio when you ask for it, and occasionally let you know about what we're working on. We're not gonna spam you with random stuff - we're architects, not marketers.

Sometimes we'll analyze site usage patterns to figure out what's working and what's not. Like, if everyone's bouncing off our 3D visualization page, we probably need to fix something there.

Cookies and Tracking

Yeah, we use cookies. Not the chocolate chip kind, unfortunately. These are small files that help our website remember you and work properly. Most of 'em are essential - the site literally won't function right without them. Others help us understand visitor patterns so we can improve things.

You can disable cookies in your browser if you want, but heads up - some features might not work as smoothly.

Sharing Your Data (Spoiler: We Don't Really)

We don't sell your information. Period. We're not in that business. The only time we'd share your details is if we're working with trusted partners on your project - like structural engineers or contractors - and only with your knowledge. Or if the law requires it, which has never happened in our 15+ years, but legally we gotta mention it.

Your Rights

This is important - you've got rights when it comes to your data. In Canada, we follow PIPEDA regulations, which means you can:

• Ask us what info we have about you
• Request corrections if something's wrong
• Tell us to delete your data (though we might need to keep some stuff for legal reasons)
• Opt out of marketing communications anytime
• File a complaint with the Privacy Commissioner if you think we've messed up

Just shoot us an email at info@crystalforgequint.info and we'll sort it out. No runaround, no hassle.

How We Protect Your Stuff

We take security seriously. Our servers use encryption, we've got firewalls in place, and access to client data is restricted to team members who actually need it for your project. We're not cybersecurity experts, but we work with professionals who are, and we follow industry best practices.

That said, let's be real - no system is 100% bulletproof. We do our absolute best, but if you're sending sensitive info via email, maybe consider calling us instead.

Third-Party Links

Sometimes we link to other websites - maybe a supplier's site, or a project we collaborated on. Once you click those links, you're playing by their rules, not ours. We try to only link to reputable places, but we can't control their privacy practices, so it's worth checking their policies too.

Changes to This Policy

We might update this policy from time to time. Nothing dramatic usually - just keeping up with new laws or adjusting how we operate. When we make significant changes, we'll update the date at the top and might send a heads-up to our active clients.

Got Questions?

Seriously, if anything here's unclear or you wanna know more about how we handle your information, just reach out. We'd rather answer your questions than have you worrying about it.